Case study 21/09/2018 A failed extraction handled appropriately Preview Article A failed extraction handled appropriately Time to read article: 2 mins Close Preview Read more Article contains Text Tagged in... Complaints Communication Record Keeping
Case study 20/09/2018 A request for compensation Preview Article A request for compensation Time to read article: 2 mins Close Preview Dental Protection advises two members from a practice following a patient complaint after a replacement filling was required. Read more Article contains Text Tagged in... Complaints Practice management
Case study 20/09/2018 An incorrect extraction Preview Article An incorrect extraction Time to read article: 2 mins Close Preview When the wrong tooth is removed, Dental Protection assisted a dentist in quickly contacting the patient over the error. Find out how this proactive approach helped avoid further action being taken. Read more Article contains Text Tagged in... Record Keeping
Case study 20/09/2018 Incorrect use of reversal agent during sedation Preview Article Incorrect use of reversal agent during sedation Time to read article: 2 mins Close Preview This case study looks at how Dental Protection advised a member who had been investigated following the incorrect administration of a sedative. Read more Article contains Text Tagged in... Sedation Investigations Consent
Case study 20/09/2018 Keeping up to date Preview Article Keeping up to date Time to read article: 1 mins Close Preview Read more Article contains Text Tagged in... Complaints
Case study 20/09/2018 The retained root and consent Preview Article The retained root and consent Time to read article: 3 mins Close Preview A retained root causes a patient complaint against a dentist. While Dental Protection supported him in rectifying the matter, issues were raised with his record-keeping – find out what learning points came out of this case. Read more Article contains Text Tagged in... Treatment Planning Consent Complaints Record Keeping
Advice booklet 07/08/2018 Handling the media - a guide for dentists Preview Article Handling the media - a guide for dentists Time to read article: 1 mins Close Preview Handling the Media - A Guide for Dentists has been designed to reflect members’ needs and the current press environment. The guide provides advice on the most effective way to respond to a journalist, from initial contact to providing a statement. Read more Article contains PDF Tagged in... Communicate
Articles and features 08/06/2018 Redaction and anonymisation - doing your bit for data protection Preview Article Redaction and anonymisation - doing your bit for data protection Time to read article: 1 mins Close Preview New data protection regulations came into force on 25 May and MPS is committed to fulfilling its legal obligations – correct redaction and anonymisation is one way that you can play your part in safeguarding data. Read more Article contains Text Tagged in... Handover Communicate Record Keeping
Articles and features 06/06/2018 Reducing the risks of perio Preview Article Reducing the risks of perio Time to read article: 3 mins Close Preview Associate dentolegal consultant Andrew Walker explains how you can reduce your risk of periodontal claims and complaints Read more Article contains Text Tagged in... Periodontics
Articles and features 11/04/2018 How does the new GDPR affect my practice? Preview Article How does the new GDPR affect my practice? Time to read article: 5 mins Close Preview We look at how the new General Data Protection Regulations (GDPR) impact your dental practice. Read more Article contains Text Tagged in... Dental Records Data Protection Record Keeping Practice management
Articles and features 10/04/2018 Getting ready for GDPR Preview Article Getting ready for GDPR Time to read article: 1 mins Close Preview Useful information for preparing for new GDPR Read more Article contains Text Tagged in... Dental Records Record Keeping Practice management Compliance Data Protection
Articles and features 18/01/2018 GDC standards Q&A - Principle 1 - Put patients' interests first Preview Article GDC standards Q&A - Principle 1 - Put patients' interests first Time to read article: 2 mins Close Preview Read more Article contains Text Tagged in... Managing Clinical Risk
Articles and features 22/08/2017 What to expect when the CQC inspect Preview Article What to expect when the CQC inspect Time to read article: 1 mins Close Preview The Care Quality Commission (CQC) has stated that it intends to inspect approximately 10% of dental providers and that it will not apply ratings following inspections. Read more Article contains Text Tagged in... CQC Compliance
Articles and features 22/08/2017 Support with CQC - Fundamental standards Preview Article Support with CQC - Fundamental standards Time to read article: 3 mins Close Preview Receiving and acting on complaints: a summary of complaints, responses, correspondence and other relevant information identified must be provided to CQC within 28 days of a request. Read more Article contains Text Tagged in... CQC Compliance
Articles and features 22/08/2017 Support with CQC - Duty of candour Preview Article Support with CQC - Duty of candour Time to read article: 2 mins Close Preview The duty of candour, which was introduced by the government through Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, applies to dental practices from 1 April 2015. Read more Article contains Text Tagged in... CQC Compliance
Articles and features 22/08/2017 The CQC – What you need to know Preview Article The CQC – What you need to know Time to read article: 4 mins Close Preview All healthcare organisations that provide regulated activities have to register with the CQC. Here's a little background along with advice on who is affected and how to apply for registration. Read more Article contains Text Tagged in... CQC Compliance
Articles and features 22/08/2017 The NHS Complaints Regulations Preview Article The NHS Complaints Regulations Time to read article: 1 mins Close Preview The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care. Read more Article contains Text Tagged in... Complaints
Articles and features 22/08/2017 NHS complaints regulation - The Ombudsman Preview Article NHS complaints regulation - The Ombudsman Time to read article: 1 mins Close Preview The Ombudsman takes the view that complaints handling should be ‘Do it once do it right’. The Ombudsman will be looking for an appropriate, proportionate response which meets the principles of good complaints handling. Read more Article contains Text Tagged in... Complaints
Articles and features 22/08/2017 NHS complaints regulations - what’s new? Preview Article NHS complaints regulations - what’s new? Time to read article: 2 mins Close Preview Patients who remain unhappy after local resolution is complete may request a review of their complaint by the Ombudsman. The person responding must inform the complainant of their right to take their complaint to the Ombudsman Health Service. Effectively what was a three-stage procedure is simplified into two stages. Read more Article contains Text Tagged in... Complaints
Articles and features 22/08/2017 Record Keeping in Northern Ireland Preview Article Record Keeping in Northern Ireland Time to read article: 6 mins Close Preview Dental professionals are required to make and keep accurate dental records of care provided to patients, whether NHS or private. Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice. Read more Article contains Text Tagged in... Record Keeping Northern ireland
Articles and features 22/08/2017 The HPPS Regulations 1996 Preview Article The HPPS Regulations 1996 Time to read article: 1 mins Close Preview The Health & Personal Social Services (Disciplinary Procedures) Regulations 1996 currently govern disciplinary proceedings in relation to family health practitioners, including dentists. Read more Article contains Text Tagged in... Northern ireland
Articles and features 22/08/2017 The Regulation and Quality Improvement Authority Preview Article The Regulation and Quality Improvement Authority Time to read article: 6 mins Close Preview The Regulation and Improvement Authority (Independent Healthcare) (Fees and Frequency of Inspections) (Amendment) Regulations (Northern Ireland) 2011 came into effect on 1 April 2011. Read more Article contains Text Tagged in... Northern ireland
Articles and features 22/08/2017 Healthcare Improvement Scotland Preview Article Healthcare Improvement Scotland Time to read article: 3 mins Close Preview Healthcare Improvement Scotland replaces the Scottish Commission for the Regulation of Care (the Care Commission) Read more Article contains Text Tagged in... Scotland
Articles and features 22/08/2017 Mental Capacity and Consent Preview Article Mental Capacity and Consent Time to read article: 5 mins Close Preview As dental professionals are aware, obtaining appropriate consent depends on providing patients with sufficient knowledge and information to allow them to make a decision. Read more Article contains Text Tagged in... Scotland