Articles and features 29/07/2019 Maintaining professionalism online: the risks of social media Preview Article Maintaining professionalism online: the risks of social media Time to read article: 2 mins Close Preview Dentists and dental care professionals need to ensure they have a professional social media image and handle any online communications appropriately. Philip Johnstone, dentolegal consultant at Dental Protection, discusses how to avoid the risks associated with an online presence. Read more Article contains Text Tagged in... Communication
Case study 09/07/2019 Avoiding herodontics Preview Article Avoiding herodontics Time to read article: 2 mins Close Preview Ms B was suffering from pain that kept her awake at night. An examination by the dentist established tooth 27 was the cause of discomfort. Read more Article contains Text Tagged in... Communication Treatment Planning Consent
Articles and features 08/07/2019 Ten steps to complaints handling Preview Article Ten steps to complaints handling Time to read article: 3 mins Close Preview Read our ten-step approach to help get the best resolution for our members. Read more Article contains Text Tagged in... Communicate Communication Complaints
Articles and features 05/07/2019 What does discretionary indemnity mean for you? Preview Article What does discretionary indemnity mean for you? Time to read article: 3 mins Close Preview We answer your common queries and bust some myths surrounding discretionary indemnity Read more Article contains Text
Articles and features 05/07/2019 Mastering difficult interactions with patients Preview Article Mastering difficult interactions with patients Time to read article: 2 mins Close Preview We share some top tips to effectively manage difficult interactions with patients, including avoiding them in the first place. Feedback has shown these essential skills – which are also taught on Dental Protection’s ‘Mastering Difficult Interactions’ workshop – are valuable to members. Read more Tagged in... Communication Negotiation & Influencing
Case study 01/07/2019 Is it vital? Preview Article Is it vital? Time to read article: 3 mins Close Preview Mr R attended a practice as a new patient. He reported no symptoms, although during the examination the dentist noted the large composite restoration at 36, which had a small fracture to one side. Read more Article contains Text Tagged in... Competence Diagnosis Communication
Articles and features 26/06/2019 Iatrogenic injuries and what can be done to avoid them Preview Article Iatrogenic injuries and what can be done to avoid them Time to read article: 8 mins Close Preview Wherever you are in the world, there is generally a legal obligation in place that sets out duties of employers to ensure appropriate standards of quality and safety in a dental practice. Simrit Ryatt, dentolegal consultant, looks into some iatrogenic injuries and what can be done to avoid them. Read more Article contains Text Tagged in... Communication
Articles and features 25/06/2019 It could happen to you Preview Article It could happen to you Time to read article: 5 mins Close Preview Dr T has worked as a GDP for 15 years. He talks to us about an unusual complaint he received and the lessons he has learned from it. Read more Article contains Text Tagged in... Dental Records Communicate
Articles and features 14/05/2019 Senior Dentolegal Consultant appointed Dean at the Faculty of Forensi... Preview Article Senior Dentolegal Consultant appointed Dean at the Faculty of Forensic and Legal Medicine Time to read article: 1 mins Close Preview Brian Westbury, Senior Dentolegal Consultant at Dental Protection has been appointed Dean at the Faculty of Forensic and Legal Medicine. Read more Article contains Text
Articles and features 08/05/2019 Changes to the classification of periodontal diseases Preview Article Changes to the classification of periodontal diseases Time to read article: 2 mins Close Preview Dr Andrew Walker, dentolegal consultant and periodontal specialist, introduces the international classification of periodontal diseases Read more Article contains Text Tagged in... Periodontics
Case study 02/05/2019 Video: A failed extraction handled appropriately Preview Article Video: A failed extraction handled appropriately Time to read article: 2 mins Close Preview A patient complains about a dentist’s technique and an alleged failure to prescribe antibiotics. In this video, find out how Dental Protection helped resolve the complaint. Read more Article contains Video Tagged in... Claims Consent Competence Complaints
Articles and features 01/05/2019 Alternative orthodontics Preview Article Alternative orthodontics Time to read article: 3 mins Close Preview In some areas of dentistry, the divergence of opinion leads to significant conflict. Orthodontics is one area that has provoked substantial dispute within the dental profession. Read more Article contains Text Tagged in... Orthodontics
Articles and features 18/03/2019 Whitening within the law Preview Article Whitening within the law Time to read article: 3 mins Close Preview With strict regulations around the use of tooth whitening products in EU countries, Martin Foster, dentolegal consultant, discusses how to stay within the law. Read more Article contains Text Tagged in... Whitening/Bleaching
Case study 14/03/2019 Video - The retained root and consent Preview Article Video - The retained root and consent Time to read article: 3 mins Close Preview A retained root causes a patient complaint against a dentist. Watch this short video to find out how the situation arose and what advice Dental Protection gave. Read more Article contains Video Tagged in... Dental Records Communicate Compliance Consent Complaints
Articles and features 14/03/2019 Record keeping in Scotland Preview Article Record keeping in Scotland Time to read article: 5 mins Close Preview Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice. Read details on how long records should be retained. Read more Article contains Text Tagged in... Record Keeping Scotland
Articles and features 25/02/2019 Ectopic canines – dentolegal challenges and how to avoid them Preview Article Ectopic canines – dentolegal challenges and how to avoid them Time to read article: 3 mins Close Preview Every year, Dental Protection assists members in responding to complaints and claims where it is alleged that there was a failure to identify and appropriately manage ectopic canines. Successful defence of these claims relies heavily on the detail contained within the clinical records. Read more Article contains Text
Articles and features 14/02/2019 How to fall back in love with your dental career Preview Article How to fall back in love with your dental career Time to read article: 2 mins Close Preview Working in dentistry has its ups and downs, so it’s important to do the things that help you stay happy at work. Read more Article contains Text
Articles and features 21/12/2018 The cost of claims – control through proportionality Preview Article The cost of claims – control through proportionality Time to read article: 3 mins Close Preview If you have ever been unfortunate enough to receive a letter of claim, you will be aware of how stressful the process can be. Another aspect is the often high sums of money involved. Stephen Preater, costs adviser at Dental Protection, is part of an expert in-house team that is dedicated to controlling the amounts sought by claimants Read more Article contains Text Tagged in... Claims
Articles and features 11/12/2018 Bridging the expectation gap Preview Article Bridging the expectation gap Time to read article: 4 mins Close Preview Managing a patient’s expectations starts and finishes with good communication Read more Article contains Text Tagged in... Communication
Articles and features 11/12/2018 The role of receptionists: a legal commentary Preview Article The role of receptionists: a legal commentary Time to read article: 3 mins Close Preview A recent Supreme Court decision has raised questions about the role of non-clinical staff in patient care. The judgment criticised the actions of a receptionist in an Accident and Emergency (A&E) department – Joseph McCaughley, litigation solicitor at Dental Protection, looks at the ramifications of the case Read more Article contains Text Tagged in... Competence
Articles and features 30/11/2018 12 record keeping tips Preview Article 12 record keeping tips Time to read article: 2 mins Close Preview We have made a list of the things to remember when it comes to making and retaining good patient records. Read more Article contains Text Tagged in... Record Keeping
Articles and features 27/09/2018 Grey areas in clinical decision-making Preview Article Grey areas in clinical decision-making Time to read article: 6 mins Close Preview Robert Caplin, senior teaching fellow, King’s College London, looks at how properly weighing up the various factors in a decision can benefit both practitioner and patient. Read more Article contains Text Tagged in... Decision Making
Articles and features 27/09/2018 Reflection and risk management Preview Article Reflection and risk management Time to read article: 3 mins Close Preview Dr Raj Rattan, Dental Director, discusses how to effectively reflect on clinical practice and its importance for risk management. Read more Article contains Text Tagged in... Risk management
Articles and features 21/09/2018 Symbolic atonement Preview Article Symbolic atonement Time to read article: 3 mins Close Preview When a patient complains, what are they trying to achieve – an apology, a remedy, an expression of sympathy or empathy, accountability or just revenge? Jane Merivale, head of policy and technical at Dental Protection, looks at when financial redress can be the correct course of action. Read more Article contains Text Tagged in... Complaints