Sincere communication is often the key to navigating difficult conversations. This case involving a dental hygienist shows how your interactions with patients can often escalate unexpectedly, especially in online communications.

Simrit Ryatt, Dentolegal Consultant, recalls the case of a dentist who sought Dental Protection advice after his aspiring influencer patient opted for treatment abroad.

Dr Richard Hartley shares a case in which poor preparation for a cosmetic procedure leads to a patient complaint.

Miss N attended an examination appointment with a new dentist, unhappy with the appearance of her upper teeth.

Dr George Wright, Deputy Dental Director of Dental Protection, reports on a case about a first-year associate who received a letter of complaint.