Articles and features 11/12/2018 Bridging the expectation gap Preview Article Bridging the expectation gap Time to read article: 4 mins Close Preview Managing a patient’s expectations starts and finishes with good communication Read more Article contains Text Tagged in... Communication
Articles and features 11/12/2018 The role of receptionists: a legal commentary Preview Article The role of receptionists: a legal commentary Time to read article: 3 mins Close Preview A recent Supreme Court decision has raised questions about the role of non-clinical staff in patient care. The judgment criticised the actions of a receptionist in an Accident and Emergency (A&E) department – Joseph McCaughley, litigation solicitor at Dental Protection, looks at the ramifications of the case Read more Article contains Text Tagged in... Competence
Articles and features 30/11/2018 12 record keeping tips Preview Article 12 record keeping tips Time to read article: 2 mins Close Preview We have made a list of the things to remember when it comes to making and retaining good patient records. Read more Article contains Text Tagged in... Record Keeping
Articles and features 27/09/2018 Grey areas in clinical decision-making Preview Article Grey areas in clinical decision-making Time to read article: 6 mins Close Preview Robert Caplin, senior teaching fellow, King’s College London, looks at how properly weighing up the various factors in a decision can benefit both practitioner and patient. Read more Article contains Text Tagged in... Decision Making
Articles and features 27/09/2018 Reflection and risk management Preview Article Reflection and risk management Time to read article: 3 mins Close Preview Dr Raj Rattan, Dental Director, discusses how to effectively reflect on clinical practice and its importance for risk management. Read more Article contains Text Tagged in... Risk management
Articles and features 21/09/2018 Symbolic atonement Preview Article Symbolic atonement Time to read article: 3 mins Close Preview When a patient complains, what are they trying to achieve – an apology, a remedy, an expression of sympathy or empathy, accountability or just revenge? Jane Merivale, head of policy and technical at Dental Protection, looks at when financial redress can be the correct course of action. Read more Article contains Text Tagged in... Complaints
Case study 21/09/2018 A failed extraction handled appropriately Preview Article A failed extraction handled appropriately Time to read article: 2 mins Close Preview Read more Article contains Text Tagged in... Communication Record Keeping Complaints
Case study 21/09/2018 A lacerated cheek Preview Article A lacerated cheek Time to read article: 2 mins Close Preview A dentist received a letter of complaint from an elderly patient who had sustained a soft tissue injury to the lining of the left cheek during the restoration of a lower left third molar three months earlier. Read more Article contains Text Tagged in... Complaints Communication
Case study 20/09/2018 A request for compensation Preview Article A request for compensation Time to read article: 2 mins Close Preview Dental Protection advises two members from a practice following a patient complaint after a replacement filling was required. Read more Article contains Text Tagged in... Practice management Complaints
Case study 20/09/2018 A solid defence of a foundation dentist Preview Article A solid defence of a foundation dentist Time to read article: 3 mins Close Preview Dr F, a first year foundation dentist, contacted Dental Protection for assistance as he had been suspended from his foundation dental training. Read more Article contains Text Tagged in... Training & CPD Investigations
Case study 20/09/2018 An incorrect extraction Preview Article An incorrect extraction Time to read article: 2 mins Close Preview When the wrong tooth is removed, Dental Protection assisted a dentist in quickly contacting the patient over the error. Find out how this proactive approach helped avoid further action being taken. Read more Article contains Text Tagged in... Record Keeping
Case study 20/09/2018 Incorrect use of reversal agent during sedation Preview Article Incorrect use of reversal agent during sedation Time to read article: 2 mins Close Preview This case study looks at how Dental Protection advised a member who had been investigated following the incorrect administration of a sedative. Read more Article contains Text Tagged in... Consent Sedation Investigations
Case study 20/09/2018 Keeping up to date Preview Article Keeping up to date Time to read article: 1 mins Close Preview Read more Article contains Text Tagged in... Complaints
Case study 20/09/2018 The retained root and consent Preview Article The retained root and consent Time to read article: 3 mins Close Preview A retained root causes a patient complaint against a dentist. While Dental Protection supported him in rectifying the matter, issues were raised with his record-keeping – find out what learning points came out of this case. Read more Article contains Text Tagged in... Record Keeping Complaints Consent Treatment Planning
Advice booklet 07/08/2018 Handling the media - a guide for dentists Preview Article Handling the media - a guide for dentists Time to read article: 1 mins Close Preview Handling the Media - A Guide for Dentists has been designed to reflect members’ needs and the current press environment. The guide provides advice on the most effective way to respond to a journalist, from initial contact to providing a statement. Read more Article contains PDF Tagged in... Communicate
Articles and features 08/06/2018 Redaction and anonymisation - doing your bit for data protection Preview Article Redaction and anonymisation - doing your bit for data protection Time to read article: 1 mins Close Preview New data protection regulations came into force on 25 May and MPS is committed to fulfilling its legal obligations – correct redaction and anonymisation is one way that you can play your part in safeguarding data. Read more Article contains Text Tagged in... Record Keeping Communicate Handover
Articles and features 06/06/2018 Reducing the risks of perio Preview Article Reducing the risks of perio Time to read article: 3 mins Close Preview Associate dentolegal consultant Andrew Walker explains how you can reduce your risk of periodontal claims and complaints Read more Article contains Text Tagged in... Periodontics
Articles and features 11/04/2018 How does the new GDPR affect my practice? Preview Article How does the new GDPR affect my practice? Time to read article: 5 mins Close Preview We look at how the new General Data Protection Regulations (GDPR) impact your dental practice. Read more Article contains Text Tagged in... Practice management Data Protection Record Keeping Dental Records
Articles and features 10/04/2018 Getting ready for GDPR Preview Article Getting ready for GDPR Time to read article: 1 mins Close Preview Useful information for preparing for new GDPR Read more Article contains Text Tagged in... Compliance Practice management Dental Records Data Protection Record Keeping
Articles and features 18/01/2018 GDC standards Q&A - Principle 1 - Put patients' interests first Preview Article GDC standards Q&A - Principle 1 - Put patients' interests first Time to read article: 2 mins Close Preview Read more Article contains Text Tagged in... Managing Clinical Risk
Articles and features 07/09/2017 Your Elective Preview Article Your Elective Time to read article: 1 mins Close Preview Protection for your elective starts here Whether you choose to stay in the UK or travel abroad for your elective, you’re in for an exciting and challenging time. This will be your first chance to exercise the skills and knowledge you’ve learned over the last few years, and to experience life in a new environment. Read more Article contains Text
Articles and features 22/08/2017 GDC standards Q&A - Principle 7 - Maintain, Develop and Work Within Y... Preview Article GDC standards Q&A - Principle 7 - Maintain, Develop and Work Within Your Professional Knowledge and Skills Time to read article: 2 mins Close Preview Where can I find out about current evidence and best practice which affect my work, premises, equipment and business? Read more Article contains Text Tagged in... Professionalism Managing Clinical Risk
Articles and features 22/08/2017 GDC standards Q&A - Principle 4 - Maintain and protect patients' info... Preview Article GDC standards Q&A - Principle 4 - Maintain and protect patients' information Time to read article: 3 mins Close Preview Do I need to update the patient’s medical history on every appointment? Read more Article contains Text Tagged in... Managing Clinical Risk Record Keeping Data Protection
Articles and features 22/08/2017 GDC standards Q&A - Principle 3 - Obtain Valid Consent Preview Article GDC standards Q&A - Principle 3 - Obtain Valid Consent Time to read article: 3 mins Close Preview The GDC has very sensibly adopted the term 'valid consent' which helps to avoid the incorrect perception that giving patients information (informed consent) is sufficient to achieve a proper, valid consent. It isn't. Read more Article contains Text Tagged in... Managing Clinical Risk Consent