Articles and features 08/07/2019 Ten steps to complaints handling Preview Article Ten steps to complaints handling Time to read article: 3 mins Close Preview Read our ten-step approach to help get the best resolution for our members. Read more Article contains Text Tagged in... Complaints Communicate Communication
Articles and features 05/07/2019 What does discretionary indemnity mean for you? Preview Article What does discretionary indemnity mean for you? Time to read article: 3 mins Close Preview We answer your common queries and bust some myths surrounding discretionary indemnity Read more Article contains Text
Articles and features 05/07/2019 Mastering difficult interactions with patients Preview Article Mastering difficult interactions with patients Time to read article: 2 mins Close Preview We share some top tips to effectively manage difficult interactions with patients, including avoiding them in the first place. Feedback has shown these essential skills – which are also taught on Dental Protection’s ‘Mastering Difficult Interactions’ workshop – are valuable to members. Read more Tagged in... Negotiation & Influencing Communication
Articles and features 05/07/2019 Helping employees protect patient data Preview Article Helping employees protect patient data Time to read article: 2 mins Close Preview Croner, the employment law and HR specialists, provide advice for protecting patients’ data. Read more Article contains Text Tagged in... Data Protection Confidentiality
Case study 01/07/2019 Is it vital? Preview Article Is it vital? Time to read article: 3 mins Close Preview Mr R attended a practice as a new patient. He reported no symptoms, although during the examination the dentist noted the large composite restoration at 36, which had a small fracture to one side. Read more Article contains Text Tagged in... Diagnosis Competence Communication
Articles and features 26/06/2019 Iatrogenic injuries and what can be done to avoid them Preview Article Iatrogenic injuries and what can be done to avoid them Time to read article: 8 mins Close Preview Wherever you are in the world, there is generally a legal obligation in place that sets out duties of employers to ensure appropriate standards of quality and safety in a dental practice. Simrit Ryatt, dentolegal consultant, looks into some iatrogenic injuries and what can be done to avoid them. Read more Article contains Text Tagged in... Communication
Articles and features 25/06/2019 It could happen to you Preview Article It could happen to you Time to read article: 5 mins Close Preview Dr T has worked as a GDP for 15 years. He talks to us about an unusual complaint he received and the lessons he has learned from it. Read more Article contains Text Tagged in... Communicate Dental Records
Articles and features 29/05/2019 Continue learning and developing Preview Article Continue learning and developing Time to read article: 3 mins Close Preview Dr Kalpesh Prajapat, author of Dental Associate Interviews: An Ultimate Preparation Guide, provides guidance on how to choose the right development courses for you, and ensure you never stop learning and improving. Read more Article contains Text Tagged in... Career Planning Training & CPD Communication
Articles and features 17/05/2019 Antibiotic prophylaxis against infective endocarditis Preview Article Antibiotic prophylaxis against infective endocarditis Time to read article: 5 mins Close Preview Dentolegal consultant, Martin Foster, explains the current advice and guidance from NICE and SDCEP on antibiotic prophylaxis against infective endocarditis. Read more Article contains Text Tagged in... Managing Clinical Risk
Articles and features 14/05/2019 Senior Dentolegal Consultant appointed Dean at the Faculty of Forensi... Preview Article Senior Dentolegal Consultant appointed Dean at the Faculty of Forensic and Legal Medicine Time to read article: 1 mins Close Preview Brian Westbury, Senior Dentolegal Consultant at Dental Protection has been appointed Dean at the Faculty of Forensic and Legal Medicine. Read more Article contains Text
Articles and features 08/05/2019 Changes to the classification of periodontal diseases Preview Article Changes to the classification of periodontal diseases Time to read article: 2 mins Close Preview Dr Andrew Walker, dentolegal consultant and periodontal specialist, introduces the international classification of periodontal diseases Read more Article contains Text Tagged in... Periodontics
Articles and features 03/05/2019 Develop outstanding communication skills Preview Article Develop outstanding communication skills Time to read article: 2 mins Close Preview Dr Kalpesh Prajapat, author of Dental Associate Interviews: An Ultimate Preparation Guide, shares his tips for mastering this essential skill. Read more Article contains Text Tagged in... Communication
Articles and features 02/05/2019 Tips for Foundation Dentists on writing a good CV Preview Article Tips for Foundation Dentists on writing a good CV Time to read article: 3 mins Close Preview If you are applying for a new job or even thinking about it, having your CV in order and up to date is a good start. Here we give you some tips on how to write a CV to get you an interview for that perfect job Read more Article contains Text Tagged in... Career Planning
Case study 02/05/2019 Video: A failed extraction handled appropriately Preview Article Video: A failed extraction handled appropriately Time to read article: 2 mins Close Preview A patient complains about a dentist’s technique and an alleged failure to prescribe antibiotics. In this video, find out how Dental Protection helped resolve the complaint. Read more Article contains Video Tagged in... Claims Consent Complaints Competence
Articles and features 01/05/2019 Alternative orthodontics Preview Article Alternative orthodontics Time to read article: 3 mins Close Preview In some areas of dentistry, the divergence of opinion leads to significant conflict. Orthodontics is one area that has provoked substantial dispute within the dental profession. Read more Article contains Text Tagged in... Orthodontics
Articles and features 16/04/2019 World day for safety and health at work Preview Article World day for safety and health at work Time to read article: 3 mins Close Preview Croner – Dental Protection’s trusted health and safety partner – provide answers to the most important questions an employer needs to ask to ensure a safe workplace Read more Article contains Text Tagged in... Health & Safety
Articles and features 27/03/2019 Managing stress Preview Article Managing stress Time to read article: 4 mins Close Preview Dental practitioners are at increased risk of stress related illness. Here are some ways to recognise the signs and manage your stress levels Read more Article contains Text
Articles and features 18/03/2019 Whitening within the law Preview Article Whitening within the law Time to read article: 3 mins Close Preview With strict regulations around the use of tooth whitening products in EU countries, Martin Foster, dentolegal consultant, discusses how to stay within the law. Read more Article contains Text Tagged in... Whitening/Bleaching
Case study 14/03/2019 Video - The retained root and consent Preview Article Video - The retained root and consent Time to read article: 3 mins Close Preview A retained root causes a patient complaint against a dentist. Watch this short video to find out how the situation arose and what advice Dental Protection gave. Read more Article contains Video Tagged in... Dental Records Compliance Communicate Consent Complaints
Articles and features 14/03/2019 Record keeping in Scotland Preview Article Record keeping in Scotland Time to read article: 5 mins Close Preview Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice. Read details on how long records should be retained. Read more Article contains Text Tagged in... Record Keeping Scotland
Articles and features 12/03/2019 Changes to payslips for workers Preview Article Changes to payslips for workers Time to read article: 3 mins Close Preview From 6 April 2019 itemised payslips need to be issued to workers. Croner, the HR and employment law specialists, provide guidance on how dental practices need to respond to this change Read more Article contains Text
Articles and features 25/02/2019 Ectopic canines – dentolegal challenges and how to avoid them Preview Article Ectopic canines – dentolegal challenges and how to avoid them Time to read article: 3 mins Close Preview Every year, Dental Protection assists members in responding to complaints and claims where it is alleged that there was a failure to identify and appropriately manage ectopic canines. Successful defence of these claims relies heavily on the detail contained within the clinical records. Read more Article contains Text
Articles and features 14/02/2019 How to fall back in love with your dental career Preview Article How to fall back in love with your dental career Time to read article: 2 mins Close Preview Working in dentistry has its ups and downs, so it’s important to do the things that help you stay happy at work. Read more Article contains Text
Articles and features 21/12/2018 The cost of claims – control through proportionality Preview Article The cost of claims – control through proportionality Time to read article: 3 mins Close Preview If you have ever been unfortunate enough to receive a letter of claim, you will be aware of how stressful the process can be. Another aspect is the often high sums of money involved. Stephen Preater, costs adviser at Dental Protection, is part of an expert in-house team that is dedicated to controlling the amounts sought by claimants Read more Article contains Text Tagged in... Claims