Case study 02/05/2019 Video: A failed extraction handled appropriately Preview Article Video: A failed extraction handled appropriately Time to read article: 2 mins Close Preview A patient complains about a dentist’s technique and an alleged failure to prescribe antibiotics. In this video, find out how Dental Protection helped resolve the complaint. Read more Article contains Video Tagged in... Competence Consent Complaints Claims
Case study 14/03/2019 Video - The retained root and consent Preview Article Video - The retained root and consent Time to read article: 3 mins Close Preview A retained root causes a patient complaint against a dentist. Watch this short video to find out how the situation arose and what advice Dental Protection gave. Read more Article contains Video Tagged in... Dental Records Complaints Consent Compliance Communicate
Case study 21/09/2018 A failed extraction handled appropriately Preview Article A failed extraction handled appropriately Time to read article: 2 mins Close Preview Read more Article contains Text Tagged in... Complaints Record Keeping Communication
Case study 21/09/2018 A lacerated cheek Preview Article A lacerated cheek Time to read article: 2 mins Close Preview A dentist received a letter of complaint from an elderly patient who had sustained a soft tissue injury to the lining of the left cheek during the restoration of a lower left third molar three months earlier. Read more Article contains Text Tagged in... Complaints Communication
Case study 20/09/2018 A request for compensation Preview Article A request for compensation Time to read article: 2 mins Close Preview Dental Protection advises two members from a practice following a patient complaint after a replacement filling was required. Read more Article contains Text Tagged in... Practice management Complaints
Case study 20/09/2018 A solid defence of a foundation dentist Preview Article A solid defence of a foundation dentist Time to read article: 3 mins Close Preview Dr F, a first year foundation dentist, contacted Dental Protection for assistance as he had been suspended from his foundation dental training. Read more Article contains Text Tagged in... Training & CPD Investigations
Case study 20/09/2018 An incorrect extraction Preview Article An incorrect extraction Time to read article: 2 mins Close Preview When the wrong tooth is removed, Dental Protection assisted a dentist in quickly contacting the patient over the error. Find out how this proactive approach helped avoid further action being taken. Read more Article contains Text Tagged in... Record Keeping
Case study 20/09/2018 Incorrect use of reversal agent during sedation Preview Article Incorrect use of reversal agent during sedation Time to read article: 2 mins Close Preview This case study looks at how Dental Protection advised a member who had been investigated following the incorrect administration of a sedative. Read more Article contains Text Tagged in... Investigations Consent Sedation
Case study 20/09/2018 Keeping up to date Preview Article Keeping up to date Time to read article: 1 mins Close Preview Read more Article contains Text Tagged in... Complaints
Case study 20/09/2018 The retained root and consent Preview Article The retained root and consent Time to read article: 3 mins Close Preview A retained root causes a patient complaint against a dentist. While Dental Protection supported him in rectifying the matter, issues were raised with his record-keeping – find out what learning points came out of this case. Read more Article contains Text Tagged in... Complaints Record Keeping Treatment Planning Consent
Case study 14/11/2016 Acknowledging a ‘life event’ Preview Article Acknowledging a ‘life event’ Time to read article: 2 mins Close Preview What may seem a run-of-the-mill appointment for the dentist can often be a major event for the patient. Keeping detailed records of discussions and warnings is essential... Read more Article contains Text Tagged in... Oral Surgery Record Keeping Managing Clinical Risk Communicate Generic Dentistry
Case study 07/11/2016 The black, the white, and the grey Preview Article The black, the white, and the grey Time to read article: 1 mins Close Preview What happens when experts disagree? Clinical opinion can and will differ from dentist to dentist, and as this case shows, sometimes the best option is to bring the experts together... Read more Article contains Text Tagged in... Prosthodontics Complaints Generic Dentistry Claims Managing Clinical Risk Competence
Case study 31/05/2016 Management of dental pain Preview Article Management of dental pain Time to read article: 1 mins Close Preview Allocate sufficient time to form a diagnosis & record both the diagnosis and the treatment indicated in the patient’s record. Read more Article contains Text Tagged in... Generic Dentistry Managing Clinical Risk Prescribing
Case study 11/05/2016 When work threatens to destroy your life Preview Article When work threatens to destroy your life Time to read article: 4 mins Close Preview I’m the sort of person that cares too much and becomes emotionally committed to my patients. While kind and caring patients appreciate this, when a patient sets out to destroy you it takes over your own life instead... Read more Article contains Text Tagged in... Patients Complaints Generic Dentistry
Case study 19/04/2016 Buying a practice versus starting from scratch Preview Article Buying a practice versus starting from scratch Time to read article: 2 mins Close Preview When I started out, beginning from scratch was almost always better. There was a shortage of dentists in many rural areas, and you could open and be instantly busy. Those days are gone. Read more Article contains Text Tagged in... Practice management Generic Dentistry Professionalism Financial Management
Case study 17/03/2016 More than I bargained for Preview Article More than I bargained for Time to read article: 3 mins Close Preview I didn’t really want to work for anyone else when I graduated, I just liked the idea of being my own boss and so I found my own premises to set up in. I’m happy still with the decisions and choices I made, although it came with challenges... Read more Article contains Text Tagged in... System Errors Practice management Negligence Generic Dentistry Reputation management
Case study 12/02/2016 Measure twice, cut once Preview Article Measure twice, cut once Time to read article: 3 mins Close Preview A guide to help prevent extraction of the wrong tooth on referral from an orthodontist by Dr Steven Burlinson Read more Article contains Text Tagged in... Orthodontics Managing Clinical Risk Communicate Professionalism Handover
Case study 13/01/2016 The day my patient nearly died Preview Article The day my patient nearly died Time to read article: 6 mins Close Preview I was working as a young graduate dentist some years ago. I had three years of experience since graduating, and like many dentists starting their careers I worked at two different practices. I had recently started doing three days per week at a practice unsupervised and I felt confident in my clinical experience to do this, comforted by the knowledge that I could refer if required... Read more Article contains Text Tagged in... Confidentiality Generic Dentistry Equipment System Errors Anaesthetics
Case study 15/12/2015 My first year in practice: a country change Preview Article My first year in practice: a country change Time to read article: 4 mins Close Preview The prospects for 2015 became exciting and far more concrete when I was given the opportunity to take up a full-time position in Roma with the South West Hospital and Health Service. After a quick Google search of how far away Roma actually was, I decided on a country change; from the white sandy beaches of Gold Coast to the red soil of south-west Queensland... Read more Article contains Text Tagged in... Career Planning Generic Dentistry Professionalism
Case study 11/11/2015 Orthodontics 101 - Tips for the new graduate Preview Article Orthodontics 101 - Tips for the new graduate Time to read article: 2 mins Close Preview Children can often be the foundation stone of a successful dental practice as how you treat and look after someone’s child will often influence the attendance patterns of the parents and other family members. Read more Article contains Text Tagged in... Managing Clinical Risk Dental Records Orthodontics Professionalism
Case study 14/10/2015 Are we there yet? Preview Article Are we there yet? Time to read article: 4 mins Close Preview I don’t think that I was taught orthodontics very well at an undergraduate level. That is to say, I think our lecturers scared us off it, telling us that it was best left to ‘the experts’ and so I didn't leave dental school feeling in any way confident to treat orthodontic patients. Read more Article contains Text Tagged in... Communicate Orthodontics Record Keeping Patients Managing Clinical Risk
Case study 18/09/2015 Would you like Endone on the side? Preview Article Would you like Endone on the side? Time to read article: 4 mins Close Preview As a fresh graduate, I started working in the public system in a small country town with another graduate and a mentor/senior dentist who would come by a few times a month to extract wisdom teeth. Read more Article contains Text Tagged in... Generic Dentistry Prescribing
Case study 15/07/2015 Would you like to rinse? Preview Article Would you like to rinse? Time to read article: 2 mins Close Preview An innocent enough question but, when an adverse incident occurs, make sure the patient’s welfare is your main priority... Read more Article contains Text Tagged in... Communicate Generic Dentistry Professionalism System Errors
Case study 28/04/2015 Simply the worst day of my practising life Preview Article Simply the worst day of my practising life Time to read article: 5 mins Close Preview Nobody gets up in the morning intending on harming someone, I know that, and I am no different. Read more Article contains Text Tagged in... Generic Dentistry Maxillofacial surgery Negligence Professionalism Managing Clinical Risk Competence