The work of the Primary Care Trust or NHS Trust (familiar in England) is performed by the Health Boards and Dentistry under the NHS and is managed by the Practitioner Services Division (PSD).

The Scottish Public Services Ombudsman (SPSO) publicationGuidance on a Model Complaints Handling Procedure is accompanied by a Statement of Complaints Handling Principles

The DBS deals with criminal records checks (now known as DBS checks) and is responsible for maintaining the Barred Lists for both children and vulnerable adults. Inclusion on the barred list precludes an individual from participating in a regulated activity with the relevant group. For the purposes of this scheme dentistry is considered to be a regulated activity and all adult patients are considered to be vulnerable. Thus inclusion on either or both lists would effectively bring an end to a dentist or dental care professionals practice.

Dental professionals are required to make and keep accurate dental records of care provided to patients, whether NHS or private. Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice.

Dentistry can be a testing environment; Reena Wadia offers a selection of ideas to help you evolve into the perfect practitioner.

With the long, warm summer evenings and the smell of BBQs filling the air, it’s all too easy to open a cool beer, bottle of chilled wine or mix up the Pimms. Potential risks of alcohol on our oral and general health by Sarah Bradbury.

Stephen Henderson describes a campaign that has fundamentally changed the way in which the GDC’s Investigating Committee operates

The law on “informed” consent has changed following a recent Supreme Court judgment

The report of the Intercollegiate Advisory Committee for Sedation (IACS) in Dentistry was published in April 2015 and replaces the previous document, Conscious Sedation in the Provision of Dental Care (Department of Health 2003)

Resistance to shared decision making often revolves around a perception that dentists have many patients who wish the dentist to make the decision for them. Whatever you think best. The difficulty is that just as Dentists have preferences for their style of decision making, patients also have preferences as to their desired level of involvement.

Some important facts that we think you will find surprising

Dental Protection has called on the Government to implement a package of legal reforms to help tackle the rising cost of clinical negligence, and the challenging claims environment for dentists.

Dental Protection has welcomed the General Dental Council’s (GDC) commitment to provide greater clarity on how and when it will use its formal Fitness to Practise enforcement powers as a solution to managing serious risk to patients.

The key to complaints handling is a flexibility of approach. The complaints handling process should adapt to the needs of a patient and not the other way round. Although there is no single way to handle a complaint, there are some key steps that should always be considered...

Associate Dentolegal Adviser Simrit Ryatt explains the help Dental Protection can offer when you receive a letter of complaint.

Associate Dentolegal Adviser Simrit Ryatt outlines the key components of a response to letter of complaint. She offers tips on the wording of your letter to maintain a professional and effective relationship with the patient making the complaint.

Receiving a letter of complaint from a patient can often come as a shock, and can be a stressful and difficult time for a dental professional.

In addition to several references in the press to “dirty dentists” this is the month that the case of Dr D’Mello returned to the GDC. More importantly, when the case is reported in the national press it has the potential to suggest that dental surgeries may not be safe or that cross - infection standards have been disregarded. One way to avoid such suspicion is to share your infection control routines with your patients at an early stage when they first come for treatment; adopt an “open house” policy.

Find out why you need to put your reasons in writing, and be clear and focused on why the relationship needs to end. Read our advice booklet on Ending Professional Relationships

Learn why this raises important questions about confidentiality, and your duty of care towards other family members, in particular, children.

Dr Jane Merivale, Senior Dentolegal Adviser at Dental Protection, explains why discussion around ending a relationship should always be couched in terms of the best interests of the patient.