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Many complaints and dentolegal claims relate to poor communication between dentist and patient, or between colleagues.

Scroll down to browse workshops, case studies and e-learning resources on this topic.


Articles


The latest advice and guidance from our dentolegal experts.


Workshops


Our regular events provide practical tools and tips to help you manage clinical risk and deliver improved patient care.

Mastering consent & shared decision making

Sep 9, 2016, 08:51 AM
Venue:
Theme:

Mastering consent & shared decision making


When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them.

96% of patients want to be offered choices and asked their opinions

Chung et al 2011

Overview


Working together for a better clinical outcome

  • Understand the importance of sharing decisions with patients
  • Gain an insight into patient perspectives
  • Discover how risk arises in clinical decision making
  • Learn how risk can be reduced
  • Master the six Ds of shared decision making.

Dental Members - FREE

(benefit of membership)

Key Highlight
SUITABLE FOR

  • Dental practitioners
  • Specialists
  • Oral hygienists
  • Specialists
  • Therapists
Key Highlight
FORMAT

  • Two or Three-hour workshop
  • Short lectures
  • Reflective exercise
  • Small group-facilitated discussions
  • Rehearsal of skills
Key Highlight
CPD

  • 2 or 3

  • Earn 1 ethical CEU per hour
Tags:
  • Mastering workshops
Categories:
  • South Africa

Case studies


Explore our collection of case studies bringing to life real examples of clinical negligence.

Media support


Should you attract adverse publicity, we can issue press statements and act as a spokesperson to the media to shield you as far as possible from having to deal directly with the press.

Find out more

Online learning resources and webinars


Dental Protection members can access the following material by logging into our e-learning platform PRISM.

Digital Future: Teleconsultation Series

  • Module 1: Essentials of teleconsulting communication
  • Module 2: How to tackle tricky patient scenarios when teleconsulting
  • Module 3: Teledentistry - Overcoming risky interactions with colleagues remotely
  • Module 4: Ask the experts - Your teleconsulting questions answered

More recent webinar recordings:

  • Remote consulting during COVID-19
  • Medicolegal and dentolegal issues during lockdown